OBJECTIVES
This course aims to introduce participants to the key areas of assertiveness recognition and behaviour, and the principles of leadership and teamwork. Also it is designed to enable participants to write clear, concise and effective reports.
PROGRAMME
*Recognising assertion, aggression and non-assertion.
*Techniques to use in different situations.
*The art of building an effective team.
*Preparation for report writing.
*Planning and writing the report.
*Checking the report.
*Issuing the report.
BENEFITS OF ATTENDING
At the end of the course participants will be able to:
*Identify different behaviours and their effect on workplace performance.
*Recognise aggressive, assertive and non-assertive behaviour.
*Increase confidence in constructing and writing reports.
*Develop a systematic approach to report writing.
*Ensure professional production of a report.
TIMETABLE
9.00 am to 5.00 pm
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